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Genesys Telecommunication Labs

AI · Menlo Park, United States · Founded 1991 Decacorn

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Valuation
$10–50B
Latest valuation · 2026
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Revenue
$1–5B
Latest reported FY
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Headcount
5–10k
Current team size
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Powering the world’s best customer experiences, across every channel, on-premise and in the cloud. #MomentsConnected

Investors

6 investors on Genesys Telecommunication Labs's cap table

Sourced from Dealroom's funding history. Investor profile links are shown where available.

Series B+ 6 investors entered at this stage

Global footprint

Where Genesys Telecommunication Labs has talent and traffic

AI talent share
0.7% of workforce is AI talent
(56 of 8,524 staff)
Core AI180.21%
Other AI380.45%
Non-AI workforce8,46899.34%
Workforce by country
62 countries with
team presence
🇺🇸 United States38.4%
🇮🇳 India11.7%
🇵🇭 Philippines7.2%
🇮🇪 Ireland6.6%
🇨🇦 Canada5.2%
Top 5 of 62 shown
Web traffic by country
510K monthly visits
across markets
🇺🇸 United States21.7%
🇯🇵 Japan8.2%
🇮🇳 India7.3%
🇫🇷 France4.7%
🇦🇺 Australia3.4%
Top 5 markets shown

Patent intelligence

$455M patent portfolio · 594 active families

Estimated portfolio value
$455M
2.2% of valuation · 240.4× the top peer Uniphore ($2M)
594 active patent families
Where Genesys Telecommunication Labs innovates Speech soundContact centerTelephonyReal-time computingData science

Where Genesys Telecommunication Labs concentrates vs peers

Each axis is a top-10 topic across Genesys Telecommunication Labs and its closest peers. #1 = 100, #10 = 10, absent = 0.

Compare against

Source: Dealroom Patent Intelligence · Patsnap. Request a demo for the full per-sub-category breakdown, individual records, and quality-score history.

Capital deployed

Genesys Telecommunication Labs's 12 investments and acquisitions.

Every disclosed deal where Genesys Telecommunication Labs appeared as a backer or acquirer, 2013–2025. Toggle between venture rounds, M&A, or both. The map below is grouped by the target company's sector — the colored pill on each chip is the round type.

Portfolio analysis

12 deals across Genesys Telecommunication Labs's capital deployment.

Where the deals concentrate by sector, stage, and decade.

By sectorCount
    By stageCount
      By periodCount

        01 · Deployment strategy vs peers

        Where Genesys Telecommunication Labs deploys vs peers

        Each axis is a Dealroom topic tag — picked from the cluster's most-tagged themes. Values are normalized per axis: the peer with the highest tag-coverage on that axis sits at the edge, others scale relative to them. Toggle between M&A, venture, or both.

        Compare against

        02 · Portfolio market map

        Genesys Telecommunication Labs's portfolio, mapped.

        Each chip is one company. Pill colour shows round type — green for Seed, blue for Series A, purple for B/C+, pink for late-stage, amber for M&A. Bigger sectors keep their full list behind “+ N more”.

        Stage
        Period
        12 of 12 deals

        Sentiment on X

        What X is saying about Genesys Telecommunication Labs

        An AI-synthesized read of the highest-engagement posts about Genesys Telecommunication Labs on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.

        Reading the room on X — pulling top posts and synthesizing themes…

        Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour

        See Genesys Telecommunication Labs on the full Dealroom platform

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