Fusion CX's UK arm to buy German BPO group for €2M
What's the deal? Fusion CXDealroom has a profile for this one. Try Dealroom → said its UK-based subsidiary, Fusion BPO ServicesDealroom has a profile for this one. Try Dealroom →, will acquire 100% of a German call-centre and business process outsourcing (BPO) group for €2 million in upfront cash. The target, the impacx group, comprises three firms — impacx solutions, tel-inform solutions, and impacx services — bought from impacx Holding GmbH and Bernhard Sack under a share purchase agreement signed November 12.
The terms: Of the €2 million base price, €1.98 million goes to impacx Holding and €13,000 to Sack. A €500,000 escrow secures a performance-linked earn-out, capped at €1.2 million and tied to the targets' 2026 EBITDA exceeding €538,000.
What each side does: Fusion CX runs call-centre and BPO services; the German targets do the same from Kleve and Krefeld, serving a handful of blue-chip clients. They reported about €11.81 million in turnover for 2025, up from prior years.
Why now? The purchase is an early test of Fusion CX's post-listing strategy after its recent US$95.3M IPO, with proceeds partly earmarked for acquisitions. It gives the company a foothold and established client relationships in Germany and the wider European market.
What changes: Each target becomes a wholly owned step-down subsidiary of Fusion CX. Sack stays on as managing director until December 31, 2026, under a transition agreement meant to support continuity. The deal needs no regulatory approvals and is expected to complete by November 30, 2026.
What could go wrong? The acquisition remains subject to completion conditions, and turnover alone does not show whether the price is attractive. The key test will be whether Fusion CX retains the clients and turns the added scale into profitable growth.
The signal: The earn-out and Sack's continuing role tie part of the payment and management continuity to future results — a structure that spreads risk in a cross-border services deal. For a newly listed outsourcing firm, a modest European bolt-on signals a measured path to geographic expansion rather than a big bet.
Read more: cnbctv18.com
Image credit: Generated with Gemini
