D
DigitalGenius
AI · London, United Kingdom · Founded 2013
AI-powered customer experience platform for ecommerce automation MoreLess
DigitalGenius provides a customer experience platform that uses conversational and visual AI to automate service and sales processes, primarily for the ecommerce and retail sectors. Founded in 2013 by Dmitry Aksenov, Mikhail Naumov, and Bogdan Maksak, the company is headquartered in London, with offices in San Francisco. Aksenov, who had a passion for robotics from a young age, reportedly developed the initial idea in his dorm room while studying in the UK.
The company's core technology is a Human+AI platform that integrates with clients' existing contact center software, such as Zendesk, Salesforce, and Microsoft Dynamics. It uses deep-learning algorithms trained on historical customer service data to understand customer intent, automate repetitive inquiries, and suggest responses to human agents. The platform is designed to handle the entire case resolution process, connecting conversational AI with back-end systems through APIs to manage tasks like order status inquiries, cancellations, and refund requests without human intervention. Features include conversational AI for natural language interactions, visual AI to detect product defects from images, and generative AI for personalized, on-brand communication. The system is capable of multi-lingual and omnichannel support across email, chat, social media, and voice.
DigitalGenius operates on a SaaS model, serving enterprise clients and e-commerce brands like Unilever, KLM, and On. The business aims to reduce customer service costs, decrease resolution times, and allow human agents to focus on more complex interactions. Over its history, the company has raised a total of $38.5 million in funding over eight rounds from investors including Global Founders Capital, Salesforce Ventures, and Runa Capital. Both co-founders Dmitry Aksenov and Mikhail Naumov have been recognized in Forbes' "30 Under 30" list for their work in enterprise technology.
Keywords: customer experience platform, conversational AI, ecommerce automation, visual AI, generative AI, customer service automation, chatbot, retail AI, NLP, deep learning, automated resolution, case routing, AI agent, customer support automation, omnichannel support, Zendesk integration, Salesforce integration, customer service analytics, AI for retail, contact center AI
Company overview
DigitalGenius company information
The essential company record, classifications and operating signals in one place.
- Status
- Operational
- Founded
- 2013
- Headquarters
- London, United Kingdom
- Employees
- 73
- Open positions
- 12
- Dealroom signal
- 53.5
Valuation & funding
DigitalGenius funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| LATE VC✓Equity / VC | Jun 2024 | $2.5M | $73M | Undisclosed | ↗ |
| SERIES A✓Equity / VC | Dec 2017 | $15M | $59M | Lumia Capital · RRE Ventures · Salesforce Ventures · SquareOne | ↗ |
| SEED✓Equity / VC | Jul 2017 | — | — | Lowercase Capital · Lerer Hippeau · Compound · Spider Capital | — |
| EARLY VC✓Equity / VC | Aug 2016 | $3.9M | $16M | Undisclosed | — |
| SEED✓Equity / VC | Apr 2016 | $4.1M | $16M | Singularity Investments · Runa Capital · Bloomberg Beta · Salesforce Ventures | — |
| CONVERTIBLE✓Equity / VC | Jun 2015 | Lumia Capital · Lowercase Capital · Compound · RRE Ventures | — | ||
| SEED✓Equity / VC | Oct 2014 | Undisclosed | — |
Financials
Revenue and workforce over time
Available revenue and workforce history. Fields without reported data are omitted.
| Year | Revenue | Growth | Employees |
|---|---|---|---|
| 2026 | $4.1M | 0% | 73 |
| 2025 | $4.1M | 0% | 67 |
| 2024 | $4.1M | 0% | 56 |
| 2023 | $4.1M | +51.9% | 50 |
| 2022 | $2.7M | +28.6% | 34 |
| 2021 | $2.1M | — | 24 |
| 2020 | — | — | 19 |
Growth signals
DigitalGenius website traffic
Latest recorded traffic for DigitalGenius is 59K monthly website visits, up 37.2% over the last three months. DigitalGenius's team grew 9% over the past year.
Hiring
Open positions at DigitalGenius
Current openings linked to this company in Dealroom.
Comparisons
DigitalGenius compared with similar companies
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Talent graph
DigitalGenius's talent
Source: Dealroom Talent Intelligence.
Global footprint
Where DigitalGenius has talent and traffic
team presence
In the news
Latest news about DigitalGenius
Recent press, funding announcements, and product moves mentioning DigitalGenius — open to read from the original sources.
Market sentiment
What the market is saying about DigitalGenius
An AI-synthesized read of the highest-engagement posts about DigitalGenius on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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