Devolutions, Telegraph Ventures back MSP automation startup Mizo
What's the deal? Montreal-based DevolutionsDealroom has a profile for this one. Try Dealroom → and Telegraph VenturesDealroom has a profile for this one. Try Dealroom → have made a strategic minority investment in MizoDealroom has a profile for this one. Try Dealroom →, a startup building AI agents for managed service provider (MSP) service desks. Both firms co-led the early-stage round, announced in July 2026. Mizo will keep operating independently under its current leadership.
What's the endgame? Mizo's platform automates the full MSP ticket lifecycle — triage, routing, scheduling, remediation, documentation, and quality assurance. It integrates with professional services automation (PSA) systems including Autotask, ConnectWise, and HaloPSA.
Why now? The pitch targets a persistent MSP problem: rising ticket volume that has forced firms to keep hiring. "MSPs have been hiring for years to absorb an ever-growing volume of tickets," said Mizo chief executive officer and co-founder Mathieu TougasDealroom has a profile for this one. Try Dealroom →. "Mizo flips that equation."
The aim is to lift service capacity without matching headcount growth, freeing Level 1 technicians from repetitive tasks.
What's the strategy? For Devolutions, a secure access management vendor, the deal extends a pattern of ecosystem plays. It has invested in ObkioDealroom has a profile for this one. Try Dealroom →, sponsored open-source projects Avalonia and ControlR, and acquired PowerShell Universal and UniGetUI.
The two companies serve the same MSP customers from different layers: Devolutions handles secure access, credentials, and remote connectivity, while Mizo works the frontline service desk. "By investing in Mizo, we are supporting a team whose AI capabilities open meaningful opportunities across our ecosystem," said Devolutions chief executive officer David Hervieux.
The signal: The bet reflects a shift in how MSPs run, as manual ticket handling gives way to automated workflows. Telegraph Ventures general partner Etienne Mérineau framed the thesis plainly: "We believe AI won't replace managed service providers, but it will fundamentally redefine how they operate and deliver value."
Read more: Business Insider
