PEZA clears P460M in IT-BPM deals with Opscale, Teleperformance's Telephilippines
What's the deal? The Philippine Economic Zone Authority (PEZA) approved investment agreements with two IT-business process management (IT-BPM) companies, adding a combined P460 million in commitments. It registered Opscale Solutions, Inc. as a facility enterprise and signed a supplemental agreement with Telephilippines, Inc.
Opscale is investing P160 million to build infrastructure supporting PEZA-registered locators, including Telephilippines. It provides built-to-suit IT facilities, technical infrastructure, and integrated facility management services.
What's the endgame? Telephilippines is putting P300 million into expanding its call center operations to serve clients in the US, Europe, and the Caribbean. The company is a subsidiary of TeleperformanceDealroom has a profile for this one. Try Dealroom →, a French outsourcing firm specialising in customer service, digital business services, and technical support.
Telephilippines opened in 1996 as one of the country's first BPOs and now operates across Metro Manila, Baguio, Bacoor, Antipolo, Bacolod, Cebu, Cagayan de Oro, and Davao. Both companies are set to begin commercial operations by September 2026.
What changes? The deals will create jobs: 41 specialised technical roles at Opscale and 306 hires at Telephilippines. The agreements were signed on June 29, 2026.
"By pairing a world-class IT facilities provider like Opscale Solutions, Inc. with global BPO leaders like Telephilippines, Inc., we create greater value for investors, elevate our export service capabilities, and generate high-quality, sustainable job opportunities for the workforce," PEZA Director-General Tereso O. Panga said.
Why now? The IT-BPM industry is under pressure to scale as an artificial intelligence-driven global workforce reshapes outsourcing. "Considering the continued expansion of the IT-BPM sector, these projects are expected to contribute positively to the growth and competitiveness of PEZA-registered enterprises," PEZA said.
The signal: The Philippine IT-BPM sector is projected to raise $42 billion in revenue and employ 1.97 million people in 2026, rising to $59 billion and 2.5 million by 2028, according to the IT & Business Process Association of the Philippines. Pairing facilities providers with established BPO players points to how the country plans to keep that growth on track.
Read more: BusinessWorld
