Vital

The company’s core business revolves around its HIPAA-compliant, cloud-based software that integrates with existing electronic health record (EHR) systems like Epic and Cerner. Vital's platform is designed to improve the patient journey during emergency department visits and inpatient hospital stays. It does not require a download or password, making it easily accessible for patients on their mobile devices. The business model is subscription-based, with hospitals paying for the service, which in turn helps them increase patient satisfaction, improve clinical outcomes, and generate downstream revenue through better follow-up adherence.

Vital's product suite includes solutions for emergency departments (Vital Emergency), inpatient care (Vital Inpatient), and patient access (Vital Access). The platform uses AI and natural language processing to translate complex medical information from the EHR into simple, understandable updates for patients and their families. Key features include real-time wait time predictions, explanations of lab results, progress updates towards discharge, and simplified follow-up instructions. A notable tool is the AI-powered "Doctor-to-Patient Translator," which converts medical jargon into plain language. By engaging patients—achieving a usage rate of nearly 60%—the software aims to reduce the number of patients who leave without being seen, improve patient satisfaction scores, and decrease the workload for clinical staff.

Since its founding, Vital has seen significant growth, raising over $44.9 million in total funding through several rounds, including a $24.7 million Series B in March 2023 led by Transformation Capital. The company serves over 100 hospitals across 31 health systems and has surpassed one million annual users. Milestones include partnerships with major health systems like CommonSpirit Health and Emory Healthcare, and the launch of new capabilities such as Experience Management and Lab Results tools. Keywords: patient experience, healthcare AI, digital health, hospital software, patient engagement, EHR integration, clinical workflow, emergency medicine, health-tech, patient communication