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Kapture CX
A customer support automation platform for all channels, including a helpdesk, CRM, live chat, and chatbot
About Kapture CX
Kapture CX is a SaaS-based customer support automation platform that helps businesses to manage all their customer interactions in one place. The platform is omnichannel, meaning that it supports a wide range of channels, including email, chat, social media, and voice. Kapture CX also includes a number of features to help businesses to automate their customer support, such as a self-service portal, a knowledge base, and a chatbot.
The company's business model is based on a subscription fee, which varies depending on the number of users and the features that are required. Kapture CX's target market is primarily enterprises, and the company has a number of large customers in a variety of industries, including retail, travel, and financial services.
Kapture CX is a comprehensive customer support platform that can help businesses to improve their customer service and to reduce their support costs. The platform is easy to use and it is backed by a team of experienced support professionals.
Source: Dealroom company dataNews
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Funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| SERIES BOther financing | Jun 2026 | $10M | $40M | Cactus Venture Partners · Bajaj Finserv · India Alternatives Private Equity Fund | ↗ |
| SERIES AOther financing | Dec 2023 | $4M | $16M | India Alternatives Private Equity Fund | ↗ |
Growth signals
Latest recorded traffic for Kapture CX is 30K monthly website visits, down 23.1% over the last three months. Kapture CX's team grew 11.1% over the past year.
Open positions
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Investments and acquisitions
Recent portfolio relationships for companies that also act as investors or acquirers.
Kapture CX in the Bengaluru ecosystem
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Investors
From Dealroom's funding and investor records, grouped by the round each investor first entered.
Series A3 investors entered at this stage
Cactus Venture Partners- IFIndia Alternatives Private Equity Fund
Bajaj Finserv
Source: Dealroom Talent Intelligence.
Global footprint
team presence
Market sentiment
An AI-synthesised read of the highest-engagement posts about Kapture CX on X, ranked by likes and reposts, corporate channels excluded.
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Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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