F
Fin
AI · San Francisco, United States · Founded 2011
Formerly Intercom, Fin is the Customer Agent company delivering perfect customer experiences. MoreLess
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.
Our AI-first platform is built on a single AI system, with two major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:
Fin AI Agent: The human-quality AI agent that works with any Helpdesk
Intercom Customer Service Platform: The AI-first platform trusted by thousands of support leaders.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.
Company overview
Fin company information
The essential company record, classifications and operating signals in one place.
- Status
- Acquired
- Founded
- 2011
- Headquarters
- San Francisco, United States
- Employees
- 1,227
- Open positions
- 28
- Dealroom signal
- 65.3
Valuation & funding
Fin funding history
Company financing events and reported valuations.
| Deal type | Date | Amount | Valuation | Investors | Source |
|---|---|---|---|---|---|
| ACQUISITION✓Exit | Jun 2026 | $3.6B | $3.6B | Salesforce | ↗ |
| DEBT✓Debt | Mar 2026 | $250M | — | Hercules Capital | ↗ |
| SECONDARY✓Other financing | Mar 2025 | $100M | $1.3B | Undisclosed | ↗ |
| SERIES D✓Equity / VC | Mar 2018 | $125M | $1.3B | GV · Bessemer Venture Partners · Kleiner Perkins | ↗ |
| SERIES C✓Equity / VC | Apr 2016 | $50M | $200M | Mark Zuckerberg · Patrick Collison · Stewart Butterfield · Index Ventures | — |
| SERIES C✓Equity / VC | Aug 2015 | Social Capital · 137 Ventures · ICONIQ Growth · ICONIQ Capital | ↗ | ||
| SERIES B✓Equity / VC | Jan 2014 | Bessemer Venture Partners · Social Capital | — | ||
| SERIES A✓Equity / VC | Jun 2013 | Freestyle Capital · Social Capital · David Sacks | — | ||
| SEED✓Equity / VC | Aug 2012 | Freestyle Capital · 500 Global | — | ||
| SEED✓Equity / VC | Jan 2012 | Conor Stanley · Digital Garage · Jonathan Siegel · Jonathan Strauss | — |
Financials
Revenue and workforce over time
Available revenue and workforce history. Fields without reported data are omitted.
| Year | Revenue | Growth | Employees |
|---|---|---|---|
| 2026 | $283M | 0% | 1,227 |
| 2025 | $283M | -16.8% | 1,877 |
| 2024 | $340M | +21.4% | 1,563 |
| 2023 | $280M | +7.7% | 1,422 |
| 2022 | $260M | +26.2% | — |
| 2021 | $206M | — | — |
Growth signals
Fin website traffic
Latest recorded traffic for Fin is 650K monthly website visits, up 282.4% over the last three months. Fin's team declined 34.6% over the past year.
Hiring
Open positions at Fin
Current openings linked to this company in Dealroom.
Comparisons
Fin compared with similar companies
Dealroom’s weighted taxonomy model identifies the closest operating peers. Company identity and context stay open; selected comparison metrics preview what is available in the platform.
| Company | Headquarters | Status | Employees | Total funding | Valuation |
|---|---|---|---|---|---|
 CrestaGenerative AI platform for enterprise contact center performance |
Palo Alto, United States | Operational | 804 | $276M | $1.6B |
 ParloaAI agent management platform for enterprise customer service |
Berlin, Germany | Operational | |||
 SierraConversational AI platform for businesses |
San Francisco, United States | Operational | |||
 Kore.aiDeliver the next generation of human-to-machine interactions in the form of virtual assistants with its unsurpassed innovation in Natural Language Understanding |
Orlando, United States | Operational | |||
 AdaAI-native customer service automation platform |
Toronto, Canada | Operational | |||
 DecagonGenerative AI optimizing customer support and operations |
San Francisco, United States | Operational | |||
 AutomaiseAI agents for customer service and back-office automation. |
Braga, Portugal | Operational | |||
 NetomiAgentic AI platform for automated enterprise customer experience |
San Mateo, United States | Operational |
Talent graph
Fin's talent
Source: Dealroom Talent Intelligence.
Investors
48 investors on Fin's cap table
Sourced from Dealroom's funding and investor records. Investor profile links are shown where available.
Global footprint
Where Fin has talent and traffic
team presence
In the news
Latest news about Fin
Recent press, funding announcements, and product moves mentioning Fin — open to read from the original sources.
Market sentiment
What the market is saying about Fin
An AI-synthesized read of the highest-engagement posts about Fin on X over the past 7 days. We rank by likes & retweets, ignore corporate channels, and surface the themes that broke out from real people.
Reading the room on X — pulling top posts and synthesizing themes…
Source: X recent search ranked by engagement (likes + retweets) · Synthesis by Claude · Cached for 1 hour
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