Aurelian

Aurelian is a specialized Voice AI platform designed to transform public safety communications by automating non-emergency call handling for Emergency Communication Centers (ECCs). The system leverages advanced conversational AI to route callers, triage emergencies, and gather incident-specific information for Computer-Aided Dispatch (CAD) reports in real time. By automating up to 80% of non-emergent calls—such as noise complaints or minor property damage—Aurelian allows trained 911 dispatchers to focus exclusively on critical emergencies, addressing chronic issues of high turnover, burnout, and understaffing in the sector.

The platform offers a comprehensive suite of features tailored to the diverse needs of ECCs, regardless of their size or service scope. Key capabilities include multilingual support (covering Spanish, French, and 33 additional languages), real-time call monitoring with transcripts and summaries, and customizable AI configurations for agency-specific requirements. Aurelian integrates seamlessly with existing CAD or Call Handling Equipment (CHE) systems via an open API, and provides geovalidation to ensure accurate location mapping and flag areas of concern. The solution is fully managed, with Aurelian overseeing all aspects of call routing and system management.

By automating administrative call workflows and ensuring immediate escalation for true emergencies, Aurelian positions itself as a critical tool for modernizing public safety operations and improving resource allocation in ECCs.

Keywords: Voice AI, public safety, non-emergency calls, 911 dispatch, emergency communication centers, call automation, CAD integration, multilingual support, call monitoring, geovalidation, open API, burnout reduction, resource optimization, conversational AI, emergency triage